Store Policy
Customer Care
Customer Service Policy — Trendy & Shop Contact: suportetrendyshop1@gmail.com Service hours: Mon–Fri, 9:00 AM – 5:00 PM (UK time) Response time: We aim to respond within 24–48 business hours. Orders and Delivery For order updates, tracking, delivery inquiries, or changes/cancellations, please email us as soon as possible. If an order has already been processed or shipped, changes may not be possible. Returns and Refunds To request a return or refund, please contact us first with your order number. Items must be unused and in their original condition. Refunds are issued to the original payment method after the return is received and inspected. Damaged/Incorrect Items If your item arrives damaged, defective, or incorrect, please email us within 48 hours of delivery with photos so we can quickly resolve the issue. Complaints If you are not satisfied with our service, please email us and we will do our best to help.
Privacy & Safety
Privacy & Security — Trendy & Shop
Last updated: [add date]
1) Information We Collect
We may collect information such as your name, email address, phone number, delivery address, order details, messages you send via chat/forms, and browsing data (cookies).
2) How We Use Your Information
We use your information to:
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process orders, deliveries, returns, and customer support requests;
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send essential order updates and service communications;
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improve our website, security, and fraud prevention;
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comply with legal obligations.
3) Payments
We do not store full card details. Payments are processed by secure payment providers.
4) Sharing Your Information
We only share information when necessary to operate our store, for example with:
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shipping and delivery partners;
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payment processors;
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customer support and email service providers;
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authorities, when required by law.
5) Cookies
We use cookies to ensure the website works properly and to analyse performance. You can manage cookies in your browser settings and, where available, via our cookie banner.
6) Security
We use technical and organisational measures to protect your information (e.g., secure connections, access controls, and monitoring). No system is 100% secure, but we work to reduce risks.
7) Your Rights
You may request access to, correction of, or deletion of your personal data, and withdraw consent where applicable.
8) Contact Us
For privacy and security requests, contact us at:
Email: suportetrendyshop1@gmail.com
Payment Methods
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Credit / Debit Cards
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PAYPAL
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Offline Payments